from Murray High School
The Doing Business Model is a process for communication and problem solving by staff.
Steps in the Process:
- When a staff member perceives that there is a problem with another staff member (or administrator) this model calls for taking it to the source(s). However, occasionally an individual may want to process their concern with another individual (this does not mean going from one staff member to the other) prior to taking it to the source. As we teach our students through the Choices process, it is important to be able to talk to one another in a manner that can be heard.
- Should you be the person that another is processing with, it is important that you engage in active and reflective listening and refer the person back to the source in order to problem-solve. This process is confidential in nature.
- When a problem is brought to you, as professionals we need to listen and reflect on our behavior and/or actions. If a solution is determined, then it is important to follow through. Should either party feel as though this is not occurring, then a follow-up discussion with the source should take place.
- If you feel that you have discussed an issue and that the communication barriers between you do not allow for resolution, then it is appropriate to ask for mediation. As staff members, we need to be willing to help one another as unbiased mediators or in those cases where you feel that you cannot take an unbiased view, refer the parties to someone else.
- When steps 1-4 have been taken and the parties still feel like this problem is reoccurring, the problem may be referred to the principal. Please recognize that at this point the principal is not a mediator. The principal’s role may be more like that of an arbitrator.
When not to use this model at all:
There are situations that arise in an employment situation that do not fall within the doing business model. Concerns that are critical in nature, dangerous situations, and illegal activities should be taken directly to the principal. In these situations, the principal may choose to refer the parties back to the process, but it is essential that the principal be informed of problems of this type.