Dr. Glasser called his approach to management, “Lead Management”.

His comparison between an internal control psychology and an external control psychology lends itself very well to the idea of management.

Employers cannot “make” their employees work! Only in the context of caring leadership will an employer be able to influence the workers in a positive way.

Glasser contrasts the approach of a “Boss Manager” who relies on external control psychology with that of a “Lead Manager” who operates from a Choice Theory perspective:

sets the task and standards engages in discussion of the quality of the work
tells employees what to do shows or models the job to be done
inspects or grades the work asks workers to evaluate their own work
uses coercion is non-coercive and non-adversarial

Recommended Reading: The Choice Theory Manager

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